Shipping and Delivery Policy

1. Shipping Location

• All products are shipped directly from our warehouses in China and the USA.

2. Shipping Guarantee

• We offer a shipping guarantee to ensure your order arrives on time. If we miss the delivery date (usually 15-20 business days), we’ll issue a full refund. The shipping time is counted from the day your package leaves our warehouse.
• Normal Delivery Times:
  • Orders typically arrive within 15-20 business days.
• Busy Seasons (e.g., holidays like Christmas, Black Friday, Cyber Monday):
  • Orders may take longer, up to 30 business days due to high shipping volumes.
• Unforeseen Delays:
  • Sometimes, delays may happen due to factors like weather, customs, or unexpected situations (e.g., health epidemics).
  • We will notify you about any delays via email or message.
• Refund Policy:
  • For USA, European countries, New Zealand, and Canada, we will offer a full refund if the order doesn’t arrive within 30 days.
  • For South America, Middle East, India, Africa, we will issue a refund if the order is delayed by more than 60 days.
  • Refunds do not apply if delays are caused by issues like an incorrect address, unclaimed packages, or lack of contact.

3. Shipping Method

• We use trusted shipping carriers to deliver your products, including:
  • Netherlands Post and Singapore Post (for worldwide delivery).
  • UK Express: For the UK, we use UK Express.
  • US Express: For the US (not including military bases), we use USPS for fast shipping.
  • CA Express: For Canada, we use Canada Post.
  • AU Express: For Australia, we ship via Australia Post.

4. Delivery Times

• US Express: 15-20 business days.
• CA Express: 15-20 business days.
• AU Express: 15-20 business days.
• UK Express: 15-20 business days.
• Please Note: During the busy season, there may be a 3-5 day delay due to high shipping volumes.

5. Address Information

• Make sure to provide the correct address during checkout. We are not responsible for delays or lost packages caused by incorrect shipping information. If you notice an error, contact us right away, and we’ll do our best to fix it before shipping.

6. Tracking Your Order

• Once your order is shipped, you will receive an email with a tracking number so you can track your package.
• Please allow up to 48 hours for tracking information to be updated after the shipment.

7. Customer Support

If you have any questions about shipping or delivery, feel free to contact us:

• Email: support@bucketshat.com
• Website: https://bucketshat.com